The survey, which gathered insights from 698 insurance executives across 42 territories, indicates that Australian insurers scored 6.6% lower on the Preparedness Index compared to the global average. This suggests a significant gap in readiness to tackle emerging risks.
Cybersecurity remains the foremost concern for Australian insurers. The increasing frequency and sophistication of cyberattacks pose substantial threats to sensitive data and operational integrity. Despite this, the survey highlights a worrying trend: Australian insurers feel less prepared to manage these challenges compared to their international peers.
AI has rapidly ascended as a major risk factor, moving from 11th place to third in the risk rankings within two years. The swift integration of AI technologies in underwriting, pricing assessments, and claims management introduces new vulnerabilities. The industry's preparedness to address these AI-related risks is declining, even as global counterparts show improvement.
Antonie Jagga, leader of PwC’s insurance operations in Australia, emphasizes the urgency of addressing these issues. He notes that the acceleration of risks related to cyber, technology, and AI is unprecedented, creating a preparedness gap that didn't exist two years ago. Jagga warns that the sector's declining readiness to manage these challenges is a red flag.
To bridge this preparedness gap, Australian insurers must invest in developing skilled workforces adept in emerging technologies. Modernizing technological infrastructure is also crucial, serving as both a risk mitigation strategy and a competitive advantage.
Political risk has also climbed to fourth position among identified concerns, reflecting intensified government scrutiny over premium increases and coverage limitations in regions prone to natural disasters. This underscores the need for insurers to balance profitability with consumer affordability and regulatory compliance.
In conclusion, the Australian insurance industry must proactively enhance its risk preparedness strategies. By focusing on cybersecurity measures, responsible AI integration, and regulatory compliance, insurers can better navigate the evolving risk landscape and maintain consumer trust.
