According to Gallagher Bassett's annual industry survey, premium affordability has surged to the forefront of concerns, climbing from sixth place in 2025 to the top spot this year. This shift is largely attributed to rising inflation, increased climate-related losses, and regulatory pressures, all of which are influencing premium pricing and insurability. The Insurance Council of Australia reports that insured catastrophe losses amounted to approximately $2.61 billion in 2023-24 and $1.97 billion in 2024-25, with events like Ex-Tropical Cyclone Alfred alone generating over $1.5 billion in claims. Such substantial losses have intensified pressure on premiums, raising the risk of customers discontinuing coverage.
Cybersecurity remains a critical concern, maintaining its position as the second most significant challenge for the second consecutive year. Data from the Office of the Australian Information Commissioner indicates that between January and June 2025, malicious or criminal attacks accounted for 59% of reported data breaches, affecting an average of over 10,000 individuals per incident. As insurers increasingly rely on digital and cloud-based systems, their exposure to cyber risks continues to expand.
The industry is also grappling with workforce challenges, with difficulties in attracting and retaining skilled employees now ranking as the third most pressing issue, up from seventh place in the previous year. Respondents highlight changing workforce expectations and skills shortages as key factors, particularly as the industry becomes more digital and customer-focused.
These evolving challenges underscore the need for insurers to adapt their strategies to maintain profitability and customer trust. Proactive cost management, enhanced cybersecurity measures, and innovative talent acquisition and retention strategies will be essential in navigating the complex landscape of 2026.
